Copenhagen / HybridFull-timeGo-to-Market
Founding Customer Lead
Our first commercial hire. Onboard, activate, and grow our earliest customers, then build the playbook and engine that scales it without us in the room.
Posted
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Our first commercial hire. Onboard, activate, and grow our earliest customers, then build the playbook and engine that scales it without us in the room.
Posted
Reports to: Brian Kyed, GTM & Co-founder
For the last decade, knowledge work drifted away from its original promise. It was supposed to be about thinking, creating, deciding. Instead it became status meetings, reporting, alignment rituals, and busywork.
AI changes that. But the speed has created a new problem: the individual got faster than the organization. More and more work happens inside sessions between humans and agents, and the context behind that work disappears before anyone else in the company can see it.
Palette is the shared context layer for teams and AI. We ingest signals from the tools teams already use (Slack, Linear, Notion, GitHub, calendar, email), turn them into a living map of the organization, and serve that context to the agents people work with every day.
Palette Desktop is the app where teams put that context to work. Point it at a folder your team shares on Google Drive or Dropbox, and run agents on Anthropic, OpenAI, Mistral, or a local model inside it. More providers ship in regularly. It opens those agents up to the whole company, including non-engineers, and the team picks the model that fits. We shipped Desktop in May, and it's already where most of our own work happens.
We're 6 people in Copenhagen. Four co-founders, two founding engineers. We work with design partners across leading startups, scaleups, and household-name brands. We recently raised our pre-seed and are now bringing on our first commercial hire.
You'll work alongside Brian (cofounder, GTM) on how we get customers to real value. This is a builder role: you sit on calls with our first customers, help them set up their workspaces, write the playbook as you go, and turn the same conversation we'd otherwise have fifty times into a process anyone can pick up.
We're looking for a hands-on commercial generalist who genuinely likes helping customers succeed, and who'd rather build the system that scales it than run the same play forever.
This is a founding role. You'll define how Palette grows. You'll be the human face of Palette for our first customers. The trust you build with them is the foundation everything else here rests on.
Ownership at Palette rotates with the projects and focus, so you'll have weight across all of this:
A week could include:
Hands-on at the start, a system by the end.
Background is open. You could be 1-3 years in or 5+, and you could come from customer success, community, ops, content, or something we wouldn't guess. We care more about your mindset and how you've solved things than what's on your resume.
We're calling this role "Founding customer lead." It could be called many things: Founding GTM, First commercial hire, Founding customer success, Customer success engineer, Customer activator, Founding growth. The work is parts of all of them.
Apply on The Hub. Send us your CV and a few words (in your own words) on why you think this role and Palette would be a fit.
Then feel free to use AI as creatively as possible to show us who you are: a project you're proud of, an audit, an idea for us, or anything else that signals why you'd thrive here. Add it as a link to the application. Go creative.